Customer feedback,
finally readable.
A QR code on the receipt. A branded feedback page on your domain. A private dashboard for your team. An email when someone has a bad night — before they write a Google review.
Built and run by us. Already in production at a Hamilton hospitality venue. Your venue could be next.
If you're not asking,
you're guessing.
96%
of unhappy customers never complain — they just don't come back.
TARP / White House Office of Consumer Affairs
7%
average revenue lift per one-star jump on Google for an independent restaurant.
Luca, Harvard Business School
over 25%
profit lift from a 5% retention gain. Keeping a regular is cheaper than finding a new one.
Reichheld, Bain & Co / HBR
The 1-star Google review you'll get next Tuesday started as a 30-second moment last Friday — a slow main, a watered-down spritz, a server who didn't notice. Without a way to hear about it before they hit the car park, your only signal arrives after it's already public.
Google reviews tell the world.
We tell you first.
The whole loop.
Not just a survey.
Branded for your venue
Your colours, your fonts (upload your own or pick a Google Font), your logo, your favicon. Customer page lives on a subdomain like feedback.yourname.com or ours. Looks like you built it — because you basically did.
Branded QR codes ready to print
SVG and PNG, in pure black, white, or your brand colour, with your logo punched into the centre. Print at any size — receipt, table tent, bill folder, the back of the loo door.
Email alerts on every bad night
Anyone rates below your threshold and the inboxes you nominate ping within seconds — the rating, the comment, the time, who left it, link straight to the dashboard. Nothing slips overnight.
Trends by day, week, month, year
Pick a preset range or a custom one. Average rating and volume on a live chart. Day-of-week comparison so you're comparing Saturday to Saturday, not Saturday to Tuesday — and you can spot the slide before Google does.
Per-category drill-down
Track food, service, atmosphere — whichever categories you set up — separately. Average them, or focus one at a time. You'll know whether it's the kitchen or the floor before you have the chat.
Click-through tracking
Happy customers get nudged toward Google or Tripadvisor with the official branded buttons. Every tap-through is logged, so you know how many actual reviews the system is generating — not guessing.
Multi-user dashboard with roles
Owner, manager, floor staff. Group admins manage venues; venue admins manage users; commenters add notes; viewers read only. Each person sees what they need; no-one sees what they shouldn't.
Threaded notes on every response
Your team logs what happened — who called the customer back, what was comped, what changed in the kitchen. Mark seen as a team. Clear unread in one tap. The note thread sits next to the review forever.
Mobile-first, secure, exportable
Built to be checked on the phone the manager already carries. Bot-protected against fake reviews. Hashed passwords, magic-link sign-in, full audit log. Export every response to CSV any time.
Three steps.
Live in 48 hours.
- 01 We set it up. One short call. Send us your logo, brand colours, the email that should get bad-night alerts, and your Google review link. Live in 48 hours.
- 02 You drop the QR code anywhere. Print it on the receipt, the table tent, the bill folder, the loo door. We'll send PDFs ready to print at any size.
- 03 Feedback comes back. Customers scan, rate in 20 seconds, and (when they want) add a comment. Happy ones get nudged toward Google reviews; unhappy ones get heard quietly.
Your existing options,
honestly.
- Doing nothing Default state, most expensive. Your first signal that something went wrong is a 1-star Google review weeks later — long after the chance to fix it has passed.
- Google / TripAdvisor Public, after-the-fact, biased toward extremes. People only post when they're delighted or furious — the regulars who quietly drift away never write a word.
- Comment cards Decay in a drawer. No alert when something spikes negative. No trend over time. The manager who would have read them is the one too busy to read them.
- Long surveys SurveyMonkey, Typeform — completion rates collapse past three questions. Nobody fills out a 15-question form on the way out of dinner. Built for the wrong moment.
- Enterprise CX platforms Qualtrics, Delighted, AskNicely — solid tools, priced for enterprise. Annual contracts, sales calls, onboarding fees. Built for call centres, not cafés.
A QR code at the table catches the unhappy guest while they're still in the venue. It routes happy ones toward Google. The data is yours. That's the whole pitch.
$49 /month, per venue.
Includes hosting, the dashboard, the customer page, email alerts, and quiet support from a real person. No setup fee. First month free. Cancel any time and keep your data.
Bigger group? Multiple venues under one roof get a discount — ask.
Your responses,
your control.
Every response is stored in an isolated database scoped to your venue. Hashed passwords, signed sessions, role-based access — your team only sees what they should. Customer comments and contact details aren't shared with any other venue on the platform.
Export the whole lot to CSV with one tap, any time, for as long as you're with us. We don't sell aggregated data. No analytics SDKs ride along on the customer page. Cancel and we'll hand the file over — you keep every response.
Tell us about your venue.
We'll have you live this week.
Send us your name, your venue, and (if you have it) the email that should get bad-night alerts. We'll reply same-day with a setup time.